City Hall Roofing Warranty Work Request 2012-02-16BFS Diversified Prod 2/16/2012 3:30:41 PM PAGE 1/002 Fax Server
K e s, ; ay
PRODUCTS BUILDING
To: PHIL GREEN
Company: BLAIR CITY HALL
Fax: 14024264195
Phone:
From: Warranty Sery Act
Fax: 317 -575 -7210
Phone: 800- 428 -4511 x53808
1
Leak Acknowledgement: E46982
LEAKS LOCATED IN THE FIRE HALL NW CORNER OF THE BLDG.GET
PHOTOS AND SIGNATURE
Date and time of transmission: 211612012 3:30:12 PM
Number of pages including this cover sheet: 2
rebruary 16, •0
This fax transmission is strictly confidential and intended solely for the addressee. if you are not the intended addressee, you must not
disclose, copy or take any action in reliance of this transmission. if you have received this transmission in error, please notify the sender at
Firestone Building Products as soon as possible.
Firestone Building Products - 250 W 96 Street - Indianapolis, IN 46261-
BFS Diversified Prod 2/16/2012 3:30:41 PM PAGE
DATE 02/16/12
PHIL Q=
HLAIR QTY HALL
218 SOUTH 16TH S TREET
HLAIR NE 68008
RE: PRO= #: E45982 - 08
FLAI CITY HALL
218 SOUTH 16TH STREET
HLAZ NE 68008
Dear: PHIL GFM,
Via Fax: 402 -426 -4195
2/002 Fax Server
Contractor Assigned:
Weathercraft Co. of Lincoln
5410 M 44th Street
P.O. BoDc 80459
Lincoln, NE 68501
402 - 435 -3567
Fax#: 402 - 435 -8130
On 02/16/12, Firestone received a leak notice from you. Your notice regarding the problem is
considered our authorization to make repairs. We responded by directing the above referenced
contractor to investigate and permanently repair the leak, if possible. If a permanent repair can
not be accomplished, the contractor is to attempt to tRaporarily stop the inflow of water until
a comprehensive investigation by Firestone personnel can be made.
Upon completion of the contractor's investigation / repair , the cwmer will be invoiced for any non-
warranted costs. A $150 administrative fee will be acrd to the invoice. If you wish to avoid this fee,
you must instruct the responding contractor to bill the owner directly for non- warranted costs.
We are honored to be one of few manufacturers who offer these services to our valued owners;
• A variety of simplified methods to c leak activity, i.e.: warrantyservicesCbfdp.coin;
fax: 317 - 575 -7210; Call Center: 800- 830 -5612
• The ability to request service from Firestoe's vast network of qualified, licensed repair
contractors.
• Superior customer service fron a team of trained professional and knowledgeable representatives.
• Facilitation of investigation and analysis by Firestone qualified repair contractor.
• Review and audit of contractor's response and analysis for compliance with Firestone negotiated
terns.
• Addi tional information from our archived files available to bui lding owner upon rust
(i.e. roof condition analysis, photos) .
Invoices will be directed to the awner of record unless an alternate billing address is specified, in
writing, to Firestone. Failure to pay an invoice will result in suspension of warranty coverage.
Upon receipt of this letter, we advise you to make contact with the assigned contractor to obtain an
estimated time of arrival. If you are unable to obtain this information or have additional questions,
please contact Firestone Warranty Services by calling 800 - 428 -4511. Please reference your Project
ri mmber when contacting Firestone.
Sincerely,
Carolyn S. Robertson, Ext.57129
Warranty Services Representative
NOBODY COVERS YOUBETTER
250 W. 96th Street - I m@pol;s IN 46260
Warranty Services: 800 - 428 -4511 - Warranty Services Fax: 317 - 575 -7210